Frequently Asked Questions

You can pay by credit card, debit card or PayPal. When paying by credit or debit card, your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no additional charge for card payments. When paying by credit or debit card, the starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after your order has been shipped, Ena Baby may automatically cancel your order. Please note that the charge will be made directly to your credit card at the time of the transaction.

Unfortunately, you cannot place orders as a company at Ena baby. Please send your request via our dealer contact form, which you will find under the "Contact" tab at the bottom of our website. Our responsible department will then contact you.

Pre-ordering means you can purchase a product that has not yet been officially released or is temporarily out of stock. This, in turn, means that you will be one of the lucky ones to receive it as soon as the product is finally released or back in stock. It's like getting a VIP pass to our most popular or newest items! 😉 You will find the estimated delivery time on our website and in your order confirmation.

We offer free shipping for orders over 100 EUR. (This depends on the country). For orders under 100 EUR, the cheapest shipping cost is 4.99. Depending on the shipping option you choose, the cost may vary.

Due to the speed with which we process your order, we cannot make changes or add products once it has been placed.

Due to the speed with which we process your order, it can be difficult to cancel orders after they have been packed at our warehouse. The package may already be included among hundreds of other orders waiting to be picked up by the carrier. If the package is in the packaging or shipping stage and you no longer want it, please refuse delivery or do not pick it up at the service point. Your order will be returned to us and we will issue a refund once the warehouse has received and processed the return, but any return fees will be deducted (based on your country's rate). Please see our Terms of Sale for more details on our cancellation policy. Please contact our customer service for further assistance. Read more in our Terms and Conditions.

Debido al riesgo de fraude, no podemos realizar cambios en la información personal de tu pedido. Si ingresaste una dirección de correo electrónico incorrecta y deseas recibir una confirmación de pedido o de entrega, por favor contáctanos. De lo contrario, recibirás un mensaje de texto una vez que tu paquete llegue. Si ingresaste un número de teléfono incorrecto, no recibirás un mensaje de texto cuando tu paquete llegue. Pero siempre puedes rastrear tu paquete con el enlace en la confirmación de envío que recibirás por correo electrónico.

Si ingresaste una dirección de entrega incorrecta, es probable que tu paquete sea devuelto a nuestro almacén por una entrega fallida (devuelto al remitente). Si deseas que reenviemos tu pedido, podemos hacerlo una vez que pagues una nueva tarifa de envío (basada en la tarifa de tu país). Si prefieres un reembolso en lugar de este envío fallido causado por una dirección de entrega incorrecta de tu parte, procesaremos un reembolso, pero se deducirán las tarifas de envío (basadas en la tarifa de tu país). Lee más en nuestros términos y condiciones.

Once you have placed your order, you should receive an order confirmation in your email inbox. If you cannot find it, please check your spam folder. Not there either? Please contact us via our email enababy.uk@gmail.com before placing a new order, to avoid double orders. Why haven't I received an order confirmation? If you have not received an order confirmation after your purchase, you may have entered an incorrect email address, or it may be in your spam folder. Please contact us by email explaining the problem and providing us with your personal details such as full name, phone number and correct email address to assist you with your order details and delivery tracking information. The product I want to purchase is out of stock. When will it be available again? We replenish our items regularly, but this depends on the availability of our suppliers, so we cannot give you an exact answer as to when we will replenish these items. It all depends on production and transport to our warehouse. Please come back to visit us again later and I hope that in the meantime you can find similar items or other colours that you like on our website. ‎ Tip! Subscribe to our newsletter and follow us on our social media pages, where you will receive the latest updates, news and inspiration about our products and much more 🙂 I'm having trouble placing an order on Twistshake.com. What should I do? First, make sure you have entered the correct details for your order and have chosen the correct delivery and payment methods. Secondly, you need to accept our terms and policy before proceeding to payment. If it still doesn't work, try another device, browser, clear your web history or contact us by email explaining the problem and we will be happy to help you.